Shipping & Returns

Why We Offer Returns & Exchanges (Ethical Basis)

Puotyal believes in transparency, honesty, and accountability in trade. In Islamic business ethics, fairness in transactions is fundamental. The teachings of Muhammad (peace be upon him) emphasize that both buyer and seller have the right to satisfaction in a transaction, and that trade must be conducted with truthfulness and integrity.

A well-known principle in Islamic commerce allows the option of reconsideration (Khiyar) when a buyer is dissatisfied or when a product does not meet expectations. Justice and mutual consent are essential components of ethical trade.

Our return policy reflects this belief — that business should protect dignity, trust, and mutual respect.

At Puotyal, fairness is not just policy — it is principle.

We offer a 7-day return or exchange policy under the following conditions:

If the fragrance has been lightly tested but does not meet your preference.

If there is a genuine issue with the order.

Damaged products will not be replaced or refunded. Refunds are processed in verified and legitimate cases.